Moving  contact  centers  forward

Contact Center 411

Optimizing Your Contact Center Potential

Experience

We are a team of seasoned contact center management professionals, each with more than 20 years of experience in the industry. The depth and breadth of our expertise translate to successful solutions for our client organizations.

Innovation

We support the full spectrum of contact center tools from legacy platforms to the latest in technologies and communications channels. Using our diversified knowledge and history in the industry, we deliver innovative, customized solutions.

Value

We partner with our clients to leverage their existing internal staff’s knowledge and capabilities and keep the consulting staff on a project small. We find this keeps costs low and helps the client build new competencies along the way.

Full Service Consulting

Our consultants support all aspects of contact center operations and customer service. We provide expertise in all key areas that drive the success of a customer contact operation including performance and productivity improvement, technology innovation and platform integration, outsourcing strategies, and business continuity planning. Furthermore, we can support your contact center operations teams in the full design, development, deployment and measurement of success associated with any strategic initiative.

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