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SUMMARY:Customer Contact Strategies - Work From Home: 101 Virtual Class (8/6)
DESCRIPTION:This class is designed for contact center organizations/leaders who are newer to work from home\, running larger WFH operations than they were ready for\, and have a keen interest in fully leveraging all (or most) of the benefits that WFM has to offer. \nMichele Rowan\, industry leader in WFH for contact centers and former VP of Performance Management for Hilton Worldwide leads and facilitates the class. \nVirtual Class Topics:\nHiring digitally and directly to home\nGetting employees engaged from the start\, and keeping them that way\nCritical skills for front line leaders\, and helping them get there\nTeam building activities that work\nVirtual learning – simplified\nFormat\nZoom meeting\nLive exchanges\nLive Q&A\nBreakouts \nFees: $195 first attendee\, $100 each additional attendee.
URL:https://contactcenter411.com/event/customer-contact-strategies-work-from-home-101-virtual-class-8-6/
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