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X-WR-CALDESC:Events for Contact Center 411
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DTSTART;TZID=America/New_York:20200721T090000
DTEND;TZID=America/New_York:20200721T120000
DTSTAMP:20200715T152311Z
CREATED:20200715T152311Z
LAST-MODIFIED:20200715T152311Z
UID:3059-1595322000-1595332800@contactcenter411.com
SUMMARY:Customer Contact Strategies - Work From Home: 101 Virtual Class (7/21)
DESCRIPTION:This class is designed for contact center organizations/leaders who are newer to work from home\, running larger WFH operations than they were ready for\, and have a keen interest in fully leveraging all (or most) of the benefits that WFM has to offer. \nMichele Rowan\, industry leader in WFH for contact centers and former VP of Performance Management for Hilton Worldwide leads and facilitates the class. \nVirtual Class Topics:\nHiring digitally and directly to home\nGetting employees engaged from the start\, and keeping them that way\nCritical skills for front line leaders\, and helping them get there\nTeam building activities that work\nVirtual learning – simplified\nFormat\nZoom meeting\nLive exchanges\nLive Q&A\nBreakouts \nFees: $195 first attendee\, $100 each additional attendee.
URL:https://contactcenter411.com/event/customer-contact-strategies-work-from-home-101-virtual-class/
LOCATION:FL
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DTSTART;TZID=America/New_York:20200806T090000
DTEND;TZID=America/New_York:20200806T120000
DTSTAMP:20200715T152511Z
CREATED:20200715T152511Z
LAST-MODIFIED:20200715T152511Z
UID:3062-1596704400-1596715200@contactcenter411.com
SUMMARY:Customer Contact Strategies - Work From Home: 101 Virtual Class (8/6)
DESCRIPTION:This class is designed for contact center organizations/leaders who are newer to work from home\, running larger WFH operations than they were ready for\, and have a keen interest in fully leveraging all (or most) of the benefits that WFM has to offer. \nMichele Rowan\, industry leader in WFH for contact centers and former VP of Performance Management for Hilton Worldwide leads and facilitates the class. \nVirtual Class Topics:\nHiring digitally and directly to home\nGetting employees engaged from the start\, and keeping them that way\nCritical skills for front line leaders\, and helping them get there\nTeam building activities that work\nVirtual learning – simplified\nFormat\nZoom meeting\nLive exchanges\nLive Q&A\nBreakouts \nFees: $195 first attendee\, $100 each additional attendee.
URL:https://contactcenter411.com/event/customer-contact-strategies-work-from-home-101-virtual-class-8-6/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20200823
DTEND;VALUE=DATE:20200826
DTSTAMP:20191119T212846Z
CREATED:20191119T212846Z
LAST-MODIFIED:20191119T212846Z
UID:3007-1598140800-1598399999@contactcenter411.com
SUMMARY:PACE ACX '20
DESCRIPTION:
URL:https://contactcenter411.com/event/pace-acx-20/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20201012
DTEND;VALUE=DATE:20201015
DTSTAMP:20200227T182859Z
CREATED:20200227T182859Z
LAST-MODIFIED:20200227T182859Z
UID:3041-1602460800-1602719999@contactcenter411.com
SUMMARY:ICMI Contact Center Connections
DESCRIPTION:Patty Caron\nICMI Event Director\npatty.caron@informa.com
URL:https://contactcenter411.com/event/icmi-contact-center-connections/
LOCATION:FL
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20201013
DTEND;VALUE=DATE:20201015
DTSTAMP:20200430T222208Z
CREATED:20200430T222208Z
LAST-MODIFIED:20200430T222208Z
UID:3048-1602547200-1602719999@contactcenter411.com
SUMMARY:ICMI Contact Center Expo: A Digital Experience
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-contact-center-expo-3/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;TZID=America/New_York:20210525T080000
DTEND;TZID=America/New_York:20210525T170000
DTSTAMP:20210525T215327Z
CREATED:20210525T215327Z
LAST-MODIFIED:20210525T215327Z
UID:3073-1621929600-1621962000@contactcenter411.com
SUMMARY:PACE ACX '21
DESCRIPTION:
URL:https://contactcenter411.com/event/pace-acx-21/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20210907
DTEND;VALUE=DATE:20210911
DTSTAMP:20210113T155250Z
CREATED:20210113T155250Z
LAST-MODIFIED:20210113T155250Z
UID:3068-1630972800-1631318399@contactcenter411.com
SUMMARY:ICMI Contact Center Expo
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-contact-center-expo-4/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20220720
DTEND;VALUE=DATE:20220722
DTSTAMP:20220509T163231Z
CREATED:20220509T163231Z
LAST-MODIFIED:20220509T163231Z
UID:5277-1658275200-1658447999@contactcenter411.com
SUMMARY:In-Person Workshop: Work from Home/Hybrid Best Practices
DESCRIPTION:
URL:https://contactcenter411.com/event/in-person-workshop-work-from-home-hybrid-best-practices/
LOCATION:Hilton Garden Inn Denver Cherry Creek\, 600 South Colorado Blvd\, Denver\, CO\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20221009
DTEND;VALUE=DATE:20221012
DTSTAMP:20220507T172115Z
CREATED:20220507T172115Z
LAST-MODIFIED:20220507T172115Z
UID:5271-1665273600-1665532799@contactcenter411.com
SUMMARY:PACE ACX'22 - Annual Convention & Expo
DESCRIPTION:
URL:https://contactcenter411.com/event/pace-acx22-annual-convention-expo/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20221024
DTEND;VALUE=DATE:20221028
DTSTAMP:20220507T172101Z
CREATED:20220507T172101Z
LAST-MODIFIED:20220507T172101Z
UID:5273-1666569600-1666915199@contactcenter411.com
SUMMARY:ICMI Contact Center Expo
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-contact-center-expo-5/
LOCATION:Omni Orlando Resort at Championsgate\, Championsgate\, FL\, United States
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20230308
DTEND;VALUE=DATE:20230310
DTSTAMP:20221110T002718Z
CREATED:20221110T002718Z
LAST-MODIFIED:20221110T002718Z
UID:5400-1678233600-1678406399@contactcenter411.com
SUMMARY:2023 Remote Working Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/2023-remote-working-summit/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20230426
DTEND;VALUE=DATE:20230428
DTSTAMP:20230314T193418Z
CREATED:20230314T193309Z
LAST-MODIFIED:20230314T193418Z
UID:5507-1682467200-1682639999@contactcenter411.com
SUMMARY:Call & Contact Center Expo 2023
DESCRIPTION:
URL:https://contactcenter411.com/event/call-contact-center-expo/
LOCATION:Las Vegas Convention Center\, Las Vegas\, NV
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20230521
DTEND;VALUE=DATE:20230524
DTSTAMP:20230217T040325Z
CREATED:20230217T040325Z
LAST-MODIFIED:20230217T040325Z
UID:5481-1684627200-1684886399@contactcenter411.com
SUMMARY:PACE Washington Summit 2023
DESCRIPTION:
URL:https://contactcenter411.com/event/pace-washington-summit-2023/
LOCATION:Washington\, D.C.
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20231010
DTEND;VALUE=DATE:20231013
DTSTAMP:20230217T040202Z
CREATED:20230217T040202Z
LAST-MODIFIED:20230217T040202Z
UID:5477-1696896000-1697155199@contactcenter411.com
SUMMARY:PACE ACX 2023
DESCRIPTION:
URL:https://contactcenter411.com/event/pace-acx-2023/
LOCATION:Charlotte\, NC
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20231016
DTEND;VALUE=DATE:20231020
DTSTAMP:20230224T114211Z
CREATED:20230224T114211Z
LAST-MODIFIED:20230224T114211Z
UID:5490-1697414400-1697759999@contactcenter411.com
SUMMARY:ICMI's Call Center Expo
DESCRIPTION:
URL:https://contactcenter411.com/event/icmis-call-center-expo/
LOCATION:FL
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240409
DTEND;VALUE=DATE:20240411
DTSTAMP:20231208T202044Z
CREATED:20231208T202044Z
LAST-MODIFIED:20231208T202044Z
UID:5949-1712620800-1712793599@contactcenter411.com
SUMMARY:2024 Remote Working Summit Dallas - April 9-10
DESCRIPTION:Two-day conference on WFH/Hybrid for Contact Centers\, Support Functions and Enterprise. \n  \nThe agenda: \n\nAmazing stories from leaders transforming their strategic and tactical initiatives to elevate the WFH/hybrid experience for contact center and support teams\nIncredibly clever reworks of onboarding\, engagement and social modes that inspire and connect remote and hybrid teams\nBreakout Sessions on IT\, Gamification\, New Hire Training\, Flexible Scheduling\, Sourcing and Hiring\nPanel Discussions on Sourcing\, Hiring\, Onboarding\, and Future of WFH/Hybrid for Contact Centers\nVendor Spotlights\nTwo fun evening socials and lunch for making lots of new connections\n150+ attendees\, 25+ speakers\, ideal for networking and making new connections
URL:https://contactcenter411.com/event/2024-remote-working-summit-dallas-april-9-10/
LOCATION:Dallas\, TX\, Dallas\, TX
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241021
DTEND;VALUE=DATE:20241025
DTSTAMP:20240506T192535Z
CREATED:20240506T192535Z
LAST-MODIFIED:20240506T192535Z
UID:6372-1729468800-1729814399@contactcenter411.com
SUMMARY:ICMI Contact Center Expo
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-contact-center-expo-6/
LOCATION:Loews Royal Pacific Resort\, Orlando\, FL\, United States
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250513
DTEND;VALUE=DATE:20250515
DTSTAMP:20250225T131806Z
CREATED:20250225T131806Z
LAST-MODIFIED:20250225T131806Z
UID:10843-1747094400-1747267199@contactcenter411.com
SUMMARY:WFH Alliance - 2025 Leadership Exchange
DESCRIPTION:
URL:https://contactcenter411.com/event/wfh-alliance-2025-leadership-exchange/
LOCATION:St. Paul\, Minnesota
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20251014
DTEND;VALUE=DATE:20251017
DTSTAMP:20250218T153009Z
CREATED:20250218T153009Z
LAST-MODIFIED:20250218T153009Z
UID:10832-1760400000-1760659199@contactcenter411.com
SUMMARY:SOCAP National Conference
DESCRIPTION:SOCAP’s premier event brings together CX professionals\, thought leaders\, and innovators from across industries to share ideas\, solve challenges\, and shape the future of customer care. Through inspiring keynotes\, interactive workshops\, and engaging roundtables\, you’ll discover how harnessing the power of community can elevate your organization’s CX strategies.
URL:https://contactcenter411.com/event/socap-national-conference/
LOCATION:Phoenix\, AX
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20261026
DTEND;VALUE=DATE:20261030
DTSTAMP:20260717T144653Z
CREATED:20260717T144653Z
LAST-MODIFIED:20260717T144653Z
UID:11232-1792972800-1793318399@contactcenter411.com
SUMMARY:ICMI Contact Center Expo
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-contact-center-expo-7/
LOCATION:Gaylord Palms Resort\, Orlando\, FL
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