BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//Contact Center 411 - ECPv6.17.5//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Contact Center 411
X-ORIGINAL-URL:https://contactcenter411.com
X-WR-CALDESC:Events for Contact Center 411
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Phoenix
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0700
TZNAME:MST
DTSTART:20120101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20150504
DTEND;VALUE=DATE:20150508
DTSTAMP:20141119T032732Z
CREATED:20141119T032732Z
LAST-MODIFIED:20141119T032732Z
UID:2425-1430697600-1431043199@contactcenter411.com
SUMMARY:ICMI Contact Center Expo and Conference
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-contact-center-expo-and-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20150217
DTEND;VALUE=DATE:20150220
DTSTAMP:20141106T220615Z
CREATED:20141106T220615Z
LAST-MODIFIED:20141106T220615Z
UID:2407-1424131200-1424390399@contactcenter411.com
SUMMARY:2015 Remote Working Summit
DESCRIPTION:20+ Speakers on Remote Working\nFebruary 17-19 Dallas\nEnterprise mobility\, contact centers at home and support functions at home are transforming the way work gets done\, and delivering brilliant efficiencies.\n•	Six innovative case studies by Fortune 1000 leaders\n•	Seven breakout sessions on high impact strategies\n•	Twelve game changing technologies and services\n•	Two hundred industry stakeholders\n•	Six months of benchmarking packed into two days
URL:https://contactcenter411.com/event/2015-remote-working-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20150126
DTEND;VALUE=DATE:20150131
DTSTAMP:20141118T014131Z
CREATED:20141118T014131Z
LAST-MODIFIED:20141118T014131Z
UID:2423-1422230400-1422662399@contactcenter411.com
SUMMARY:The Future Contact Center Summit
DESCRIPTION:Formerly known as Call Center Summit\, The Future Contact Center Summit is celebrating a decade of forward thinking and we are uniting the best minds in the industry to bring you the most innovative\, action packed event experience. Taking place January 26-30\, 2015 at the Omni Orlando Resort\, the summit will bring together 650+ attendees who represent the customer services industry. Download the Agenda >> http://bit.ly/1vKBZey Request via Email >> enquiry@iqpc.com with the subject line “10TFCCS-Agenda Request (CCIQ)” [3 Easy Ways to Register] Register Online: http://bit.ly/1oNj6Dz Email: enquiry@iqpc.com Call: 1-800-882-8684
URL:https://contactcenter411.com/event/the-future-contact-center-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20141202
DTEND;VALUE=DATE:20141206
DTSTAMP:20140903T212926Z
CREATED:20140903T212926Z
LAST-MODIFIED:20140903T212926Z
UID:2303-1417478400-1417823999@contactcenter411.com
SUMMARY:10th Contact Center Summit North America
DESCRIPTION:
URL:https://contactcenter411.com/event/10th-contact-center-summit-north-america/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20141103T080000
DTEND;TZID=America/Phoenix:20141105T170000
DTSTAMP:20140613T223830Z
CREATED:20140613T223830Z
LAST-MODIFIED:20140613T223830Z
UID:2229-1415001600-1415206800@contactcenter411.com
SUMMARY:ICMI Contact Center Demo and Conference
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-contact-center-demo-and-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140924
DTEND;VALUE=DATE:20140927
DTSTAMP:20140903T174358Z
CREATED:20140903T174358Z
LAST-MODIFIED:20140903T174358Z
UID:2301-1411516800-1411775999@contactcenter411.com
SUMMARY:2014 Quality and Assurance Training Connection (QATC) Annual Conference
DESCRIPTION:
URL:https://contactcenter411.com/event/2014-quality-and-assurande-training-connection-qatc-annual-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140922
DTEND;VALUE=DATE:20140925
DTSTAMP:20140710T032202Z
CREATED:20140710T032202Z
LAST-MODIFIED:20140710T032202Z
UID:2242-1411344000-1411603199@contactcenter411.com
SUMMARY:10th Edition Customer Response Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/10th-edition-customer-response-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140724
DTEND;VALUE=DATE:20140725
DTSTAMP:20140626T080318Z
CREATED:20140626T080318Z
LAST-MODIFIED:20140626T080318Z
UID:2236-1406160000-1406246399@contactcenter411.com
SUMMARY:Contact Center and Customer Experience Management Event - Charlotte\, NC
DESCRIPTION:CCNG International Inc. is pleased to announce the next Charlotte regional event of the 2014 Improving the Customer Experience series of events. This event will be hosted on July 24\, 2014 by CCNG member AXA at their contact center operations located at 8501 IBM Drive\, Suite 150\, Charlotte NC.
URL:https://contactcenter411.com/event/contact-center-and-customer-experience-management-event-charlotte-nc/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140717
DTEND;VALUE=DATE:20140718
DTSTAMP:20140626T080032Z
CREATED:20140626T080032Z
LAST-MODIFIED:20140626T080032Z
UID:2234-1405555200-1405641599@contactcenter411.com
SUMMARY:Contact Center and Customer Experience Management Event - Oklahoma City\, OK
DESCRIPTION:CCNG International Inc. is pleased to announce the next event of the 2014 Improving the Customer Experience event series hosted on July 17\, 2014 by CCNG member Teleflora at their contact center operations located at 3737 NW 34th Street\, Oklahoma City OK.
URL:https://contactcenter411.com/event/contact-center-and-customer-experience-management-event-oklahoma-city-ok/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140704
DTEND;VALUE=DATE:20140705
DTSTAMP:20140613T180147Z
CREATED:20140613T180147Z
LAST-MODIFIED:20140613T180147Z
UID:2228-1404432000-1404518399@contactcenter411.com
SUMMARY:July 4 Independence Day
DESCRIPTION:
URL:https://contactcenter411.com/event/july-4-independence-day/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140609
DTEND;VALUE=DATE:20140613
DTSTAMP:20140114T015551Z
CREATED:20140114T015551Z
LAST-MODIFIED:20140114T015551Z
UID:2161-1402272000-1402617599@contactcenter411.com
SUMMARY:Call Center Week 2014
DESCRIPTION:
URL:https://contactcenter411.com/event/call-center-week-2014/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140506
DTEND;VALUE=DATE:20140510
DTSTAMP:20130910T094403Z
CREATED:20130910T094403Z
LAST-MODIFIED:20130910T094403Z
UID:2154-1399334400-1399679999@contactcenter411.com
SUMMARY:ICMI 2014 Contact Center Expo and Conference
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-2014-contact-center-expo-and-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140428
DTEND;VALUE=DATE:20140502
DTSTAMP:20140114T015757Z
CREATED:20140114T015757Z
LAST-MODIFIED:20140114T015757Z
UID:2163-1398643200-1398988799@contactcenter411.com
SUMMARY:Call Center Canada 2014
DESCRIPTION:
URL:https://contactcenter411.com/event/call-center-canada-2014/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140427
DTEND;VALUE=DATE:20140501
DTSTAMP:20140402T085534Z
CREATED:20140402T085534Z
LAST-MODIFIED:20140402T085534Z
UID:2193-1398556800-1398902399@contactcenter411.com
SUMMARY:SOCAP International 2014 Symposium
DESCRIPTION:
URL:https://contactcenter411.com/event/socap-international-2014-symposium/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20140415T080000
DTEND;TZID=America/Phoenix:20140417T170000
DTSTAMP:20140212T022733Z
CREATED:20140212T022733Z
LAST-MODIFIED:20140212T022733Z
UID:2171-1397548800-1397754000@contactcenter411.com
SUMMARY:Society of Workforce Planning Professionals (SWPP) 12th Annual Conference
DESCRIPTION:View the full agenda of over 65 sessions specific to WFM\, and register at the discounted early bird rate by February 28th at: http://www.SWPP.org/Annual-Conference
URL:https://contactcenter411.com/event/society-of-workforce-planning-professionals-swpp-12th-annual-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140204
DTEND;VALUE=DATE:20140206
DTSTAMP:20131104T234504Z
CREATED:20131104T234504Z
LAST-MODIFIED:20131104T234504Z
UID:2157-1391472000-1391644799@contactcenter411.com
SUMMARY:2014 Remote Working Summit Dallas
DESCRIPTION:
URL:https://contactcenter411.com/event/2014-remote-working-summit-dallas/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140121
DTEND;VALUE=DATE:20140125
DTSTAMP:20130910T094158Z
CREATED:20130910T094158Z
LAST-MODIFIED:20130910T094158Z
UID:2150-1390262400-1390607999@contactcenter411.com
SUMMARY:Future Call Center Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/future-call-center-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20131104
DTEND;VALUE=DATE:20131108
DTSTAMP:20121010T232032Z
CREATED:20121010T232032Z
LAST-MODIFIED:20121010T232032Z
UID:1995-1383523200-1383868799@contactcenter411.com
SUMMARY:Contact Center Conference Expo Fall 2013
DESCRIPTION:
URL:https://contactcenter411.com/event/contact-center-conference-expo-fall-2013/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20131021
DTEND;VALUE=DATE:20131024
DTSTAMP:20121115T040235Z
CREATED:20121115T040235Z
LAST-MODIFIED:20121115T040235Z
UID:2085-1382313600-1382572799@contactcenter411.com
SUMMARY:Call Center Demo & Conference
DESCRIPTION:
URL:https://contactcenter411.com/event/call-center-demo-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20131020T080000
DTEND;TZID=America/Phoenix:20131023T170059
DTSTAMP:20130808T051609Z
CREATED:20130808T051609Z
LAST-MODIFIED:20130808T051609Z
UID:2126-1382256000-1382547659@contactcenter411.com
SUMMARY:9th Annual Customer Contact 2013\, West: A Frost & Sullivan Executive MindXchange
DESCRIPTION:Click here to learn more.
URL:https://contactcenter411.com/event/9th-annual-customer-contact-2013-west-a-frost-sullivan-executive-mindxchange/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130923
DTEND;VALUE=DATE:20130925
DTSTAMP:20130829T000926Z
CREATED:20130829T000926Z
LAST-MODIFIED:20130829T000926Z
UID:2133-1379894400-1380067199@contactcenter411.com
SUMMARY:CCNG Contact Center Executive Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/ccng-contact-center-executive-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20130725T140000
DTEND;TZID=America/Phoenix:20130725T160000
DTSTAMP:20130719T210220Z
CREATED:20130719T210220Z
LAST-MODIFIED:20130719T210220Z
UID:2112-1374760800-1374768000@contactcenter411.com
SUMMARY:Webinar: Key Metrics That Matter in a Customer Experience World
DESCRIPTION:Mystery Metrics: 4 New #’s Leaders Use \n 5   Key Measures Of Customer Experience \n How To Track Social and Show the ROI \n Leverage Metrics With Mgt\, Mktg\, & Agents \n Actions To Take When Critical Metics Suffer \n\n  \nhttp://ci26.actonsoftware.com/acton/rif/3034/e-007a-1307/-/l-tst:0/l-tst/showPreparedMessage
URL:https://contactcenter411.com/event/webinar-key-metrics-that-matter-in-a-customer-experience-world/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20130623T080000
DTEND;TZID=America/Phoenix:20130623T170000
DTSTAMP:20130624T044205Z
CREATED:20130624T044205Z
LAST-MODIFIED:20130624T044205Z
UID:2104-1371974400-1372006800@contactcenter411.com
SUMMARY:IQPC 9th Annual Call Center Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/ipqc-9th-annual-call-center-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130610
DTEND;VALUE=DATE:20130614
DTSTAMP:20130312T203352Z
CREATED:20130312T203352Z
LAST-MODIFIED:20130312T203352Z
UID:2093-1370822400-1371167999@contactcenter411.com
SUMMARY:14th Annual Call Center Week
DESCRIPTION:
URL:https://contactcenter411.com/event/14th-annual-call-center-week/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130513
DTEND;VALUE=DATE:20130517
DTSTAMP:20121115T040137Z
CREATED:20121115T040137Z
LAST-MODIFIED:20121115T040137Z
UID:2083-1368403200-1368748799@contactcenter411.com
SUMMARY:ACCE (Annual Call Center Conference) 2013
DESCRIPTION:
URL:https://contactcenter411.com/event/acce-annual-call-center-conference-2013/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130422
DTEND;VALUE=DATE:20130426
DTSTAMP:20130313T211753Z
CREATED:20130313T211753Z
LAST-MODIFIED:20130313T211753Z
UID:2095-1366588800-1366934399@contactcenter411.com
SUMMARY:Call Centre Canada
DESCRIPTION:
URL:https://contactcenter411.com/event/call-centre-canada/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130409
DTEND;VALUE=DATE:20130412
DTSTAMP:20130404T203528Z
CREATED:20130404T203528Z
LAST-MODIFIED:20130404T203528Z
UID:2098-1365465600-1365724799@contactcenter411.com
SUMMARY:SWPP Annual Conference
DESCRIPTION:The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific\, focused sessions on solid\, applicable workforce management techniques to improve various call center operations areas\, such as scheduling efficiencies\, forecasting models\, daily access management\, staffing models\, WFM\, and leadership training. Learn more and register at: http://www.cvent.com/d/2cqdxm
URL:https://contactcenter411.com/event/swpp-annual-conference-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130318
DTEND;VALUE=DATE:20130322
DTSTAMP:20121206T094532Z
CREATED:20121206T094532Z
LAST-MODIFIED:20121206T094532Z
UID:2088-1363564800-1363910399@contactcenter411.com
SUMMARY:Contact Center Conference & Expo 2013
DESCRIPTION:This conference offers multiple high quality sessions which allow you to tailor your experience to receive the education and best practices you want most. Attend and take back to the office the information you need to address the issues you face every day as a contact center professional.
URL:https://contactcenter411.com/event/contact-center-conference-expo-2013-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130318
DTEND;VALUE=DATE:20130322
DTSTAMP:20121010T231913Z
CREATED:20121010T231913Z
LAST-MODIFIED:20121010T231913Z
UID:1993-1363564800-1363910399@contactcenter411.com
SUMMARY:Contact Center Conference Expo Spring 2013
DESCRIPTION:
URL:https://contactcenter411.com/event/contact-center-conference-expo-2013/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130211
DTEND;VALUE=DATE:20130214
DTSTAMP:20121101T213155Z
CREATED:20121101T213155Z
LAST-MODIFIED:20121101T213155Z
UID:1998-1360540800-1360799999@contactcenter411.com
SUMMARY:Emerging Customer Response Channels - Customer Response Summit 5
DESCRIPTION:Register now for the Customer Response Summit 5 in Bonita Springs\, FL \nThis conference will discuss how to create an effective multi-channel customer experience strategy with Keynote Speaker Scott Monty from Ford Motor Company.
URL:https://contactcenter411.com/event/emerging-customer-response-channels-customer-response-summit-5/
END:VEVENT
END:VCALENDAR