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X-WR-CALNAME:Contact Center 411
X-ORIGINAL-URL:https://contactcenter411.com
X-WR-CALDESC:Events for Contact Center 411
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X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:America/Phoenix
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0700
TZNAME:MST
DTSTART:20110101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140724
DTEND;VALUE=DATE:20140725
DTSTAMP:20140626T080318Z
CREATED:20140626T080318Z
LAST-MODIFIED:20140626T080318Z
UID:2236-1406160000-1406246399@contactcenter411.com
SUMMARY:Contact Center and Customer Experience Management Event - Charlotte\, NC
DESCRIPTION:CCNG International Inc. is pleased to announce the next Charlotte regional event of the 2014 Improving the Customer Experience series of events. This event will be hosted on July 24\, 2014 by CCNG member AXA at their contact center operations located at 8501 IBM Drive\, Suite 150\, Charlotte NC.
URL:https://contactcenter411.com/event/contact-center-and-customer-experience-management-event-charlotte-nc/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140717
DTEND;VALUE=DATE:20140718
DTSTAMP:20140626T080032Z
CREATED:20140626T080032Z
LAST-MODIFIED:20140626T080032Z
UID:2234-1405555200-1405641599@contactcenter411.com
SUMMARY:Contact Center and Customer Experience Management Event - Oklahoma City\, OK
DESCRIPTION:CCNG International Inc. is pleased to announce the next event of the 2014 Improving the Customer Experience event series hosted on July 17\, 2014 by CCNG member Teleflora at their contact center operations located at 3737 NW 34th Street\, Oklahoma City OK.
URL:https://contactcenter411.com/event/contact-center-and-customer-experience-management-event-oklahoma-city-ok/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20140704
DTEND;VALUE=DATE:20140705
DTSTAMP:20140613T180147Z
CREATED:20140613T180147Z
LAST-MODIFIED:20140613T180147Z
UID:2228-1404432000-1404518399@contactcenter411.com
SUMMARY:July 4 Independence Day
DESCRIPTION:
URL:https://contactcenter411.com/event/july-4-independence-day/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140609
DTEND;VALUE=DATE:20140613
DTSTAMP:20140114T015551Z
CREATED:20140114T015551Z
LAST-MODIFIED:20140114T015551Z
UID:2161-1402272000-1402617599@contactcenter411.com
SUMMARY:Call Center Week 2014
DESCRIPTION:
URL:https://contactcenter411.com/event/call-center-week-2014/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140506
DTEND;VALUE=DATE:20140510
DTSTAMP:20130910T094403Z
CREATED:20130910T094403Z
LAST-MODIFIED:20130910T094403Z
UID:2154-1399334400-1399679999@contactcenter411.com
SUMMARY:ICMI 2014 Contact Center Expo and Conference
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-2014-contact-center-expo-and-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140428
DTEND;VALUE=DATE:20140502
DTSTAMP:20140114T015757Z
CREATED:20140114T015757Z
LAST-MODIFIED:20140114T015757Z
UID:2163-1398643200-1398988799@contactcenter411.com
SUMMARY:Call Center Canada 2014
DESCRIPTION:
URL:https://contactcenter411.com/event/call-center-canada-2014/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140427
DTEND;VALUE=DATE:20140501
DTSTAMP:20140402T085534Z
CREATED:20140402T085534Z
LAST-MODIFIED:20140402T085534Z
UID:2193-1398556800-1398902399@contactcenter411.com
SUMMARY:SOCAP International 2014 Symposium
DESCRIPTION:
URL:https://contactcenter411.com/event/socap-international-2014-symposium/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20140415T080000
DTEND;TZID=America/Phoenix:20140417T170000
DTSTAMP:20140212T022733Z
CREATED:20140212T022733Z
LAST-MODIFIED:20140212T022733Z
UID:2171-1397548800-1397754000@contactcenter411.com
SUMMARY:Society of Workforce Planning Professionals (SWPP) 12th Annual Conference
DESCRIPTION:View the full agenda of over 65 sessions specific to WFM\, and register at the discounted early bird rate by February 28th at: http://www.SWPP.org/Annual-Conference
URL:https://contactcenter411.com/event/society-of-workforce-planning-professionals-swpp-12th-annual-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140204
DTEND;VALUE=DATE:20140206
DTSTAMP:20131104T234504Z
CREATED:20131104T234504Z
LAST-MODIFIED:20131104T234504Z
UID:2157-1391472000-1391644799@contactcenter411.com
SUMMARY:2014 Remote Working Summit Dallas
DESCRIPTION:
URL:https://contactcenter411.com/event/2014-remote-working-summit-dallas/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20140121
DTEND;VALUE=DATE:20140125
DTSTAMP:20130910T094158Z
CREATED:20130910T094158Z
LAST-MODIFIED:20130910T094158Z
UID:2150-1390262400-1390607999@contactcenter411.com
SUMMARY:Future Call Center Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/future-call-center-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20131104
DTEND;VALUE=DATE:20131108
DTSTAMP:20121010T232032Z
CREATED:20121010T232032Z
LAST-MODIFIED:20121010T232032Z
UID:1995-1383523200-1383868799@contactcenter411.com
SUMMARY:Contact Center Conference Expo Fall 2013
DESCRIPTION:
URL:https://contactcenter411.com/event/contact-center-conference-expo-fall-2013/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20131021
DTEND;VALUE=DATE:20131024
DTSTAMP:20121115T040235Z
CREATED:20121115T040235Z
LAST-MODIFIED:20121115T040235Z
UID:2085-1382313600-1382572799@contactcenter411.com
SUMMARY:Call Center Demo & Conference
DESCRIPTION:
URL:https://contactcenter411.com/event/call-center-demo-conference/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20131020T080000
DTEND;TZID=America/Phoenix:20131023T170059
DTSTAMP:20130808T051609Z
CREATED:20130808T051609Z
LAST-MODIFIED:20130808T051609Z
UID:2126-1382256000-1382547659@contactcenter411.com
SUMMARY:9th Annual Customer Contact 2013\, West: A Frost & Sullivan Executive MindXchange
DESCRIPTION:Click here to learn more.
URL:https://contactcenter411.com/event/9th-annual-customer-contact-2013-west-a-frost-sullivan-executive-mindxchange/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130923
DTEND;VALUE=DATE:20130925
DTSTAMP:20130829T000926Z
CREATED:20130829T000926Z
LAST-MODIFIED:20130829T000926Z
UID:2133-1379894400-1380067199@contactcenter411.com
SUMMARY:CCNG Contact Center Executive Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/ccng-contact-center-executive-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20130725T140000
DTEND;TZID=America/Phoenix:20130725T160000
DTSTAMP:20130719T210220Z
CREATED:20130719T210220Z
LAST-MODIFIED:20130719T210220Z
UID:2112-1374760800-1374768000@contactcenter411.com
SUMMARY:Webinar: Key Metrics That Matter in a Customer Experience World
DESCRIPTION:Mystery Metrics: 4 New #’s Leaders Use \n 5   Key Measures Of Customer Experience \n How To Track Social and Show the ROI \n Leverage Metrics With Mgt\, Mktg\, & Agents \n Actions To Take When Critical Metics Suffer \n\n  \nhttp://ci26.actonsoftware.com/acton/rif/3034/e-007a-1307/-/l-tst:0/l-tst/showPreparedMessage
URL:https://contactcenter411.com/event/webinar-key-metrics-that-matter-in-a-customer-experience-world/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20130623T080000
DTEND;TZID=America/Phoenix:20130623T170000
DTSTAMP:20130624T044205Z
CREATED:20130624T044205Z
LAST-MODIFIED:20130624T044205Z
UID:2104-1371974400-1372006800@contactcenter411.com
SUMMARY:IQPC 9th Annual Call Center Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/ipqc-9th-annual-call-center-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130610
DTEND;VALUE=DATE:20130614
DTSTAMP:20130312T203352Z
CREATED:20130312T203352Z
LAST-MODIFIED:20130312T203352Z
UID:2093-1370822400-1371167999@contactcenter411.com
SUMMARY:14th Annual Call Center Week
DESCRIPTION:
URL:https://contactcenter411.com/event/14th-annual-call-center-week/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130513
DTEND;VALUE=DATE:20130517
DTSTAMP:20121115T040137Z
CREATED:20121115T040137Z
LAST-MODIFIED:20121115T040137Z
UID:2083-1368403200-1368748799@contactcenter411.com
SUMMARY:ACCE (Annual Call Center Conference) 2013
DESCRIPTION:
URL:https://contactcenter411.com/event/acce-annual-call-center-conference-2013/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130422
DTEND;VALUE=DATE:20130426
DTSTAMP:20130313T211753Z
CREATED:20130313T211753Z
LAST-MODIFIED:20130313T211753Z
UID:2095-1366588800-1366934399@contactcenter411.com
SUMMARY:Call Centre Canada
DESCRIPTION:
URL:https://contactcenter411.com/event/call-centre-canada/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130409
DTEND;VALUE=DATE:20130412
DTSTAMP:20130404T203528Z
CREATED:20130404T203528Z
LAST-MODIFIED:20130404T203528Z
UID:2098-1365465600-1365724799@contactcenter411.com
SUMMARY:SWPP Annual Conference
DESCRIPTION:The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific\, focused sessions on solid\, applicable workforce management techniques to improve various call center operations areas\, such as scheduling efficiencies\, forecasting models\, daily access management\, staffing models\, WFM\, and leadership training. Learn more and register at: http://www.cvent.com/d/2cqdxm
URL:https://contactcenter411.com/event/swpp-annual-conference-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130318
DTEND;VALUE=DATE:20130322
DTSTAMP:20121206T094532Z
CREATED:20121206T094532Z
LAST-MODIFIED:20121206T094532Z
UID:2088-1363564800-1363910399@contactcenter411.com
SUMMARY:Contact Center Conference & Expo 2013
DESCRIPTION:This conference offers multiple high quality sessions which allow you to tailor your experience to receive the education and best practices you want most. Attend and take back to the office the information you need to address the issues you face every day as a contact center professional.
URL:https://contactcenter411.com/event/contact-center-conference-expo-2013-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130318
DTEND;VALUE=DATE:20130322
DTSTAMP:20121010T231913Z
CREATED:20121010T231913Z
LAST-MODIFIED:20121010T231913Z
UID:1993-1363564800-1363910399@contactcenter411.com
SUMMARY:Contact Center Conference Expo Spring 2013
DESCRIPTION:
URL:https://contactcenter411.com/event/contact-center-conference-expo-2013/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130211
DTEND;VALUE=DATE:20130214
DTSTAMP:20121101T213155Z
CREATED:20121101T213155Z
LAST-MODIFIED:20121101T213155Z
UID:1998-1360540800-1360799999@contactcenter411.com
SUMMARY:Emerging Customer Response Channels - Customer Response Summit 5
DESCRIPTION:Register now for the Customer Response Summit 5 in Bonita Springs\, FL \nThis conference will discuss how to create an effective multi-channel customer experience strategy with Keynote Speaker Scott Monty from Ford Motor Company.
URL:https://contactcenter411.com/event/emerging-customer-response-channels-customer-response-summit-5/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20130122
DTEND;VALUE=DATE:20130126
DTSTAMP:20120629T004709Z
CREATED:20120629T004709Z
LAST-MODIFIED:20120629T004709Z
UID:1940-1358812800-1359158399@contactcenter411.com
SUMMARY:IQPC Call Center Summit
DESCRIPTION:
URL:https://contactcenter411.com/event/iqpc-call-center-summit/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20121009
DTEND;VALUE=DATE:20121013
DTSTAMP:20120619T013831Z
CREATED:20120619T013831Z
LAST-MODIFIED:20120619T013831Z
UID:1928-1349740800-1350086399@contactcenter411.com
SUMMARY:ICMI-Call Center Demo & Conference
DESCRIPTION:
URL:https://contactcenter411.com/event/icmi-call-center-demo-conference-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/Phoenix:20120925T130000
DTEND;TZID=America/Phoenix:20120925T150059
DTSTAMP:20120925T234720Z
CREATED:20120925T234720Z
LAST-MODIFIED:20120925T234720Z
UID:1983-1348578000-1348585259@contactcenter411.com
SUMMARY:Webinar: Making Workforce Optimization Your Best Business Partner
DESCRIPTION:Workforce management doesn’t just impact the contact center! Attend this webinar to learn how the entire organization can benefit from an effective workforce optimization strategy. We’ll show you how the contact center\, IT\, and other department executives can share information\, work together\, and deliver a more cost effective customer experience. \nJoin us live and take away:  \n\nThe information and metrics your contact center should deliver to other areas of the organization\nThe tricks to sharing the total cost of ownership – the ROI secret behind workforce optimization\nThe advantages of cloud versus premise-based solutions\n\nWorkforce optimization can impact revenue\, costs\, and customer loyalty. When used correctly\, it can be a competitive advantage for the entire organization! \nRegister Now: http://www.icmi.com/Resources/Webinars/2012/Qtr3/Making-Workforce-Optimization-Your-Best-Business-Partner
URL:https://contactcenter411.com/event/webinar-making-workforce-optimization-your-best-business-partner/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20120925
DTEND;VALUE=DATE:20120927
DTSTAMP:20120619T013644Z
CREATED:20120619T013644Z
LAST-MODIFIED:20120619T013644Z
UID:1923-1348531200-1348703999@contactcenter411.com
SUMMARY:IQPC-Customer Experience Exchange\, North America
DESCRIPTION:
URL:https://contactcenter411.com/event/iqpc-customer-experience-exchange-north-america/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20120730
DTEND;VALUE=DATE:20120802
DTSTAMP:20120619T013551Z
CREATED:20120619T013551Z
LAST-MODIFIED:20120619T013551Z
UID:1922-1343606400-1343865599@contactcenter411.com
SUMMARY:IQPC-Customer Experience in Social Media
DESCRIPTION:
URL:https://contactcenter411.com/event/iqpc-customer-experience-in-social-media/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20120605
DTEND;VALUE=DATE:20120609
DTSTAMP:20120127T204648Z
CREATED:20120127T204648Z
LAST-MODIFIED:20120127T204648Z
UID:1878-1338854400-1339199999@contactcenter411.com
SUMMARY:IQPC Call Center Week
DESCRIPTION:
URL:https://contactcenter411.com/event/iqpc-call-center-week/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20120507
DTEND;VALUE=DATE:20120511
DTSTAMP:20111202T000449Z
CREATED:20111202T000449Z
LAST-MODIFIED:20111202T000449Z
UID:1875-1336348800-1336694399@contactcenter411.com
SUMMARY:ICMI ACCE Conference and Expo 2012
DESCRIPTION:Seattle\, WA
URL:https://contactcenter411.com/event/icmi-acce-conference-and-expo-2012/
END:VEVENT
END:VCALENDAR