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X-WR-CALDESC:Events for Contact Center 411
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DTSTART;VALUE=DATE:20120925
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SUMMARY:IQPC-Customer Experience Exchange\, North America
DESCRIPTION:
URL:https://contactcenter411.com/event/iqpc-customer-experience-exchange-north-america/
LOCATION:FL
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DTSTART;TZID=America/Phoenix:20120925T130000
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SUMMARY:Webinar: Making Workforce Optimization Your Best Business Partner
DESCRIPTION:Workforce management doesn’t just impact the contact center! Attend this webinar to learn how the entire organization can benefit from an effective workforce optimization strategy. We’ll show you how the contact center\, IT\, and other department executives can share information\, work together\, and deliver a more cost effective customer experience. \nJoin us live and take away:  \n\nThe information and metrics your contact center should deliver to other areas of the organization\nThe tricks to sharing the total cost of ownership – the ROI secret behind workforce optimization\nThe advantages of cloud versus premise-based solutions\n\nWorkforce optimization can impact revenue\, costs\, and customer loyalty. When used correctly\, it can be a competitive advantage for the entire organization! \nRegister Now: http://www.icmi.com/Resources/Webinars/2012/Qtr3/Making-Workforce-Optimization-Your-Best-Business-Partner
URL:https://contactcenter411.com/event/webinar-making-workforce-optimization-your-best-business-partner/
LOCATION:FL
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