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Customer Contact Strategies – Work From Home: 101 Virtual Class (8/6)

August 6 @ 9:00 am - 12:00 pm

This class is designed for contact center organizations/leaders who are newer to work from home, running larger WFH operations than they were ready for, and have a keen interest in fully leveraging all (or most) of the benefits that WFM has to offer.

Michele Rowan, industry leader in WFH for contact centers and former VP of Performance Management for Hilton Worldwide leads and facilitates the class.

Virtual Class Topics:
Hiring digitally and directly to home
Getting employees engaged from the start, and keeping them that way
Critical skills for front line leaders, and helping them get there
Team building activities that work
Virtual learning – simplified
Zoom meeting
Live exchanges
Live Q&A

Fees: $195 first attendee, $100 each additional attendee.


August 6
9:00 am - 12:00 pm