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Moving contact centers forward

We are a team of veteran contact center management professionals each with more than twenty years of experience in the industry. The depth and breadth of our expertise translate to successful solutions for our client partners.

Innovation

We support the full spectrum of contact center tools from legacy platforms to the latest in technologies
and communications channels. Using our diversified knowledge and history in the industry, we deliver
innovative, customized solutions.

Value

We partner with our clients to leverage their existing internal staff’s knowledge and capabilities by keeping the consulting staff on a project small.  This keeps costs lower and helps the client build new competencies along the way.

Our Approach

Full-Service Consulting

Our consultants support all aspects of contact center operations, technology, and customer experience.
We provide expertise in all key areas that drive the success of a customer contact operation including
performance and productivity improvement, technology innovation and platform integration,
outsourcing strategies, and business continuity planning.

Furthermore, we can support your contact center operations teams in the full design, development,
deployment, and measurement of success associated with any strategic initiative.

Assessments

Outsource Advising

Basic Operations

Technology

Metrics & Measurement

Staying Current

Our Clients

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Affiliated Organizations

What Our Clients Say

“Cognition-based coaching and consulting approach, we facilitate your business growth from small to size from mid-size to global or from crisis to success.
Robert Brown
Business Owner
“Cognition-based coaching and consulting approach, we facilitate your business growth from small to size from mid-size to global or from crisis to success.
Emre John
Business Owner
“Cognition-based coaching and consulting approach, we facilitate your business growth from small to size from mid-size to global or from crisis to success.
William Smith
Business Owner

Contact Us

Get in touch with us to discuss our services and get our expertise.

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Upcoming Events

Contact Center 411 is a “vendor neutral” consulting practice. We do not have any “agreements” with particular vendors nor do we ever promote one particular solution. While we routinely pursue and recommend various technology and services options for our clients, these efforts are based solely upon client specific business requirements for each and every engagement. We do stay abreast of technology trends and product offerings impacting the contact center industry. Therefore we like to post various news items, events, or links to articles that we feel may be of interest to our clients and the contact center industry at large. The fact that we may post an item mentioning a particular vendor should at no time be construed as a recommendation or endorsement on behalf of Contact Center 411. Should you have questions about any particular technology or vendor specific solution for your contact center needs, please feel free to contact us directly at:

800-398-1980 or info@contactcenter411.com