Pam Treanor, an Associate Consultant, began her career in the telephone industry, crossing a variety of fields such as employee management, sales, finance and budgets within the contact center operation. Besides the telephone and cell phone industries, she has participated in a variety of projects within the airlines, healthcare, insurance, credit card and fitness centers industries. She has more than 20 years experience in the Contact Center Arena. Her areas of expertise include: Project Management, Process Improvement and Quality Management, Training Development and Delivery, Contact Center Assessment and Optimization, Contact Center Design and Implementation, Functional and Gap Analysis, Budget and Financial Analysis.
Pam enjoys volunteering her time with children’s programs, local fun runs and bike events, reading and working on a community farm.
Key Competencies
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- Training Development and Delivery
- Knowledge Management
- Contact Center Workflow
- Contact Center Organization Design
- Operational Assessments and Observations
- Process Analysis
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