With 30 years of experience managing large, complex global teams, Steve Saniuk is a veteran of management and management consulting. Steve has implemented world-class management systems and best-practice processes for organizations around the world. Throughout his career, Steve has shown a consistent ability to identify root cause issues and evolve management discipline, organizational effectiveness and performance management systems. As both a manager of business and most recently as a management consultant, Mr. Saniuk has achieved significant results and driven sustained operational improvements, in part through his natural ability to form strong relationships with business stakeholders ranging from frontline Supervisors to C-Level Officers.
Particularly unique is Steve’s depth of experience in driving operational improvements through process reengineering initiatives, while implementing sound management systems and providing effective management training and feedback to frontline leaders and middle management. Results have streamlined organizations and their decision making processes, rapidly evolved the effectiveness of frontline leaders, instilled accountability within organizations and better aligned operational areas of companies with business goals. Having overseen the creation of multi-site, internal support organizations, Steve is a leading subject matter expert regarding optimization from a 360 degree perspective (people, process, applications and technology). Mr. Saniuk brings rapid, yet meaningful results that nearly every organization needs to fine tune its operation.
- Contact Center Optimization
- Operational Assessments
- Process and Performance Improvement
- IVR assessment and design / Customer-self service
- Technical Infrastructure and Technology Design and Implementation
- Business Requirements Development and Facilitation
- Multi-channel Service Delivery
- Process Reengineering
- Strategy Development and Execution
- Change Management
Steve has provided leadership for clients in driving positive improvement, quite often by optimizing existing technology in coordination with management and process improvements. Many clients have seen dramatic improvements in efficiency and cost with their existing technologies thanks to Steve’s efforts.
Steve received his BS degree in Finance & Economics as well as his AS degree in Accounting from Bentley University. Technologies that Steve has developed expertise in over the years include, but are not limited to: Entire Avaya Product Line – S8700 / Call Manager; Cisco IPCC Call Center Platform – UCCE / UCCX; Interactive Intelligence – product line; Siemens – HighPath 300 / 4000 / 8000 / Resume Writer; Nortel – all key systems / Merdian Series / Symposium; SONET Local and Metro Rings and Dense Wave Division Multiplexing (DWDM); ICM Routing platform; Quality Monitoring and Workforce Management platforms – Aspect and IEX/ Nice; Nortel / Cisco DWDM equipment / FLM & DMS switches; Nortel data switches & routers, Cisco Switch and Router lines; and Checkpoint, Cisco & Nokia firewall products / Citrix / various VPN’s – IVR platforms for major vendors.