Bill Maikranz

Bill Maikranz is a senior professional in call center voice and supporting technologies and voice and data networks.  Bill’s strengths are his first-hand experience with implementing voice and data technologies as a consultant over the past 30 years and 200 plus client engagements. The business areas have been across all industries and functions from consumer reservations and travel, catalog, business and consumer inbound sales, internal employee support, internal technical help desk and customer services. The past 12 years have centered on the health care industry of hospitals and insurance companies. 

Key Competencies

• Architecture planning for VoIP
• Network assessment for VoIP
• Call center technology assessments
• Vendor management and RFPs
• Staffing and forecasting
• Technology budget planning
• ACD and voice call flow design
• IVR self-service design
• CTI design and ROI analysis
• Outbound predictive dialing

Bill’s consulting experience includes projects with the following client organizations: