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Webinar: Key Metrics That Matter in a Customer Experience World
July 25, 2013 @ 2:00 pm - 4:00 pm
- Mystery Metrics: 4 New #’s Leaders Use
- 5 Key Measures Of Customer Experience
- How To Track Social and Show the ROI
- Leverage Metrics With Mgt, Mktg, & Agents
- Actions To Take When Critical Metics Suffer