Workforce management doesn’t just impact the contact center! Attend this webinar to learn how the entire organization can benefit from an effective workforce optimization strategy. We’ll show you how the contact center, IT, and other department executives can share information, work together, and deliver a more cost effective customer experience.

Join us live and take away:

• The information and metrics your contact center should deliver to other areas of the organization
• The tricks to sharing the total cost of ownership – the ROI secret behind workforce optimization
• The advantages of cloud versus premise-based solutions

Workforce optimization can impact revenue, costs, and customer loyalty. When used correctly, it can be a competitive advantage for the entire organization!

Register Now: http://www.icmi.com/Resources/Webinars/2012/Qtr3/Making-Workforce-Optimization-Your-Best-Business-Partner