2020 Remote Working Summit
• 20+ speakers on remote work • 200+ attendees from health care, financial services, travel, consumer products, media, government, tech support • Six case studies from Fortune 1000 companies • Six smaller breakout sessions for benchmarking on high impact areas • Best in class technology and service providers • 2020 40-point benchmarking survey on remote […]
Customer Contact Strategies – Work From Home: 101 Virtual Class (7/21)
This class is designed for contact center organizations/leaders who are newer to work from home, running larger WFH operations than they were ready for, and have a keen interest in fully leveraging all (or most) of the benefits that WFM has to offer. Michele Rowan, industry leader in WFH for contact centers and former VP […]
Customer Contact Strategies – Work From Home: 101 Virtual Class (8/6)
This class is designed for contact center organizations/leaders who are newer to work from home, running larger WFH operations than they were ready for, and have a keen interest in fully leveraging all (or most) of the benefits that WFM has to offer. Michele Rowan, industry leader in WFH for contact centers and former VP […]
ICMI Contact Center Connections
Patty Caron ICMI Event Director patty.caron@informa.com