Workforce management doesn't just impact the contact center! Attend this webinar to learn how the entire organization can benefit from an effective workforce optimization strategy. We'll show you how the contact center, IT, and other department executives can share information, work together, and deliver a more cost effective customer experience. Join us live and take […]

Register now for the Customer Response Summit 5 in Bonita Springs, FL This conference will discuss how to create an effective multi-channel customer experience strategy with Keynote Speaker Scott Monty from Ford Motor Company.

This conference offers multiple high quality sessions which allow you to tailor your experience to receive the education and best practices you want most. Attend and take back to the office the information you need to address the issues you face every day as a contact center professional.

The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific, focused sessions on solid, applicable workforce management techniques to improve various call center operations areas, such as scheduling efficiencies, forecasting models, daily access management, staffing models, WFM, and leadership training. Learn more and register at: http://www.cvent.com/d/2cqdxm