Webinar: Making Workforce Optimization Your Best Business Partner
Workforce management doesn't just impact the contact center! Attend this webinar to learn how the entire organization can benefit from an effective workforce optimization strategy. We'll show you how the […]
Emerging Customer Response Channels – Customer Response Summit 5
Register now for the Customer Response Summit 5 in Bonita Springs, FL This conference will discuss how to create an effective multi-channel customer experience strategy with Keynote Speaker Scott Monty […]
Contact Center Conference & Expo 2013
This conference offers multiple high quality sessions which allow you to tailor your experience to receive the education and best practices you want most. Attend and take back to the […]
SWPP Annual Conference
The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific, focused sessions on solid, applicable workforce management techniques to improve various call center operations areas, such as scheduling efficiencies, […]