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This conference offers multiple high quality sessions which allow you to tailor your experience to receive the education and best practices you want most. Attend and take back to the […]

The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific, focused sessions on solid, applicable workforce management techniques to improve various call center operations areas, such as scheduling efficiencies, […]

Mystery Metrics: 4 New #'s Leaders Use  5 Key Measures Of Customer Experience How To Track Social and Show the ROI Leverage Metrics With Mgt, Mktg, & Agents Actions To […]

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