Workforce management doesn't just impact the contact center! Attend this webinar to learn how the entire organization can benefit from an effective workforce optimization strategy. We'll show you how the […]
Register now for the Customer Response Summit 5 in Bonita Springs, FL This conference will discuss how to create an effective multi-channel customer experience strategy with Keynote Speaker Scott Monty […]
This conference offers multiple high quality sessions which allow you to tailor your experience to receive the education and best practices you want most. Attend and take back to the […]
The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific, focused sessions on solid, applicable workforce management techniques to improve various call center operations areas, such as scheduling efficiencies, […]