Contact Center Conference & Expo 2013
This conference offers multiple high quality sessions which allow you to tailor your experience to receive the education and best practices you want most. Attend and take back to the […]
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SWPP Annual Conference
The SWPP (Society of Workforce Planning Professionals) Annual Conference provides specific, focused sessions on solid, applicable workforce management techniques to improve various call center operations areas, such as scheduling efficiencies, […]
Webinar: Key Metrics That Matter in a Customer Experience World
Mystery Metrics: 4 New #'s Leaders Use 5 Key Measures Of Customer Experience How To Track Social and Show the ROI Leverage Metrics With Mgt, Mktg, & Agents Actions To […]
9th Annual Customer Contact 2013, West: A Frost & Sullivan Executive MindXchange
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